Dear Serhatxo,
Greetings from Hilton Addis Ababa!
I would like to thank you for taking the time to write and to give us your feedback on your recent stay with us. It allows us great insight into your experience.
I am very sorry that we were note able to meet your expectations regarding the ageing of our property. Please accept my most sincere apologies and allow me to inform that Hilton Addis Ababa will go through a soft refurbishment program during the year 2018, where the scope of work includes guest room refurbishment (incl. two Executive Floors & Executive Lounge), public areas (Reception/Lobby area, Lobby Bar, All Day Dining Restaurant) as well as meeting facilities (Ballroom and Foyer area).
Thank you once again for bringing forth all the constructive comments. Please do not hesitate to contact me directly upon your next visit.
We do look forward to welcoming you back to Hilton Addis Ababa!
Very best Regards,
Seifu B.