Dear Guest,
Greetings from The Cottage Suvarnabhumi.

Thank you for sharing your experience of our hotel following your recent stay with us. As we pride customer service, we always strive to pay attention to the views and opinions of our guests as they allow us to gauge the quality and efficiency of our service and indicate which areas we should improve.

I am deeply saddened to have read that our hotel failed to meet your expectations, particularly as we are absolutely committed to providing the very best in customer service and offering a range of facilities which ensure that each and every one of our guests can enjoy a comfortable, enjoyable time with us. I will ensure that our management team will look into this issue.

May I end by saying that I am truly sorry that you felt the room was not correspondent to the one on our website. On behalf of The Cottage Suvarnabhumi, we appreciate your review as every voice matters. We aim to provide you with our best possible service at all times and we look forward to welcoming back.

Warm Regards,
Patrapon Wongsirikul
Marketing Assistant