Dear Anne Malterud B,
Thank you so much for choosing to stay with us for three days here at the Rembrandt Hotel during your recent trip to Bangkok and for taking the time to post your feedback.
We really appreciate your nice comments on our service, breakfast, and the da Vinci Italian restaurant. Our Italian kitchen team will be delighted, and I hope you will experience one or more of our superb bars and restaurants including choices of Indian, Mexican, Thai and international cuisines next time.
I have read your review and was truly saddened to read that we were clearly not able to provide you the great quality of service we are normally known for. I am especially dismayed to read about your room experience and have discussed this with our Executive Housekeeper for future improvement. Had we known at the time we may have been able to at least turn your experience around. It is a challenge we take very seriously and feel disappointed when we are not able to resolve while the guest is still with us, as is the case here.
In my role as the hotel’s Quality Manager, guests’ quality of stay is one of my main focus and I am confident that, should you give us the chance for another visit, you will have a much more pleasant experience. It would be such a pleasure to personally welcome you back and to prove yours was a very rare experience. Please do contact me directly for your next stay with us at qcm@rembrandtbkk.com, and I will be happy to personally ensure that you have a wonderful stay.
All of us from the Rembrandt Hotel Bangkok are looking forward to welcoming you back soon.
With kind regards,
Brian Catane
Quality Manager