Dear Chris M,
Thank you for staying with us and sharing your valuable comments.
It concerns us greatly that you have left our shores with a negative impression of our hotel due to the Wi-Fi connection. Whilst we generally charge for in room internet with a fee, we provide complimentary internet at the Link@Sheraton located in the hotel lobby as well as complimentary Wi-Fi internet access on all our restaurants. If this was not explained to you while you were here, please accept our sincere apologies. We also have noted your comment about the dining room and the air conditioning issue. Whilst we strive to deliver operational excellence, we are disappointed that on this occasion we failed in our delivery. We sincerely apologize for your inconvenience during the breakfast time cause the Saigon Café had been fully booked on that day. Rest assured I have raised this issue with our Engineering team as well as the Management team and we will continue to address them through our ongoing quality maintenance and improvement programs.
Sheraton Saigon Hotel & Towers always committed to providing the impeccable service and accommodation to each and every one of our guests through Sheraton’s signature and competitive programs such as the complimentary Link@SheratonSM experienced with Microsoft®, the Sheraton Sweet Sleeper® Bed which comprises of luxurious sheets, a deluxe duvet, selection of feather down and hypoallergenic pillows designed to give the guest with a best tight night’s sleep and the Sheraton Fitness Programmed by Core® Performance.
Once again thank you and we apologize for any inconvenience caused. Your feedback is important to us as it helps us improve the level of service we provide. When next your travel plans bring you back to Ho Chi Minh City, we hope that you will give us another chance. Please do not hesitate to let us know if there is anything we can do to bring the better service and the best experiences for your next visit.
We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel & Towers in the near future.
Best regards,
Diego Rumazza
Director of Sales and Marketing
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