Dear Guest,
Thank you for being our guests at the Dubravka 1836 Restaurant. We would like to use this opportunity also to thank you for taking your valuable time to provide us with your feedback. We are happy to hear that you enjoyed our cuisine and unique location.
We always endeavour to offer the highest level of service and it would appear that on this occasion we failed to provide you with perfect service. As our aim is to ensure high guests satisfaction we feel very sorry to learn about your experience. Whilst apologizing for the inconvenience, please be informed that we have noted your constructive feedback to our entire team.
We kindly ask that, prior to making any ultimate conclusions about Dubravka 1836 Restaurant, you allow us to welcome you here once again before you leave Dubrovnik, and to justify the fine reputation we have nurtured for many years.
Yours sincerely,
Mario Raic
General Manager