Fantastisk opphold - Novotel Sharm El Sheikh

Dear 285janneh,

Thank you for your valuable time sharing your experience.

For us is very important to know how our valuable guest spend their holiday with us.

The Management of the Resort is taking into consideration each single guest recommendation.

According to your evaluation ratings we could see that not all the services have been provided by a high level.

We apologize for not meeting your vacation expectations in some of the services. We are sincerely sorry to read your dissatisfaction with the cleanliness of your room, as we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.

Also we passed your comments regarding availability of drinks to concerned manager in order to take actions and make improvements.

Once again we would like to thank you for sharing your vacation experience with us and for your valuable comments.

Sincerely,

Galal El Safty
General Manager

Dear mortenr743,

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Novotel Sharm El Sheikh. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.

We understand your preference for more tranquil accommodation. However, it is our goal to provide all our guests with a memorable holiday with the option of music and evening entertainment and we try our best to combine lively attractions for the action seekers with a well-organized distribution in our hotel's facilities to ensure that our guests preferring to relax are able to do so.

Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service that, in your opinion, was not the same as anywhere else in African countries. We understand regarding your review that apparently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that detailed AI concept is available with all the travel agents and on the hotel website as well.

It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.

We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Novotel Sharm El Sheikh welcomes all guests who book their stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. 

Again, we genuinely appreciate the time you took out of your day to inform us regarding the issues you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.


Sincerely,
Galal El Safty
General Manager

Dear Ms. mona0505,

We are very thankful for your constructive, informative notes to other and for selecting Novotel sharm el-sheikh

We look forward for your continuous trust and hope to welcome you soon for another relaxing vacation.

Best Regards,

Sincerely,Galal El Safty General Manager