Dear Siljemenger,
Warmest greeting from Novotel Bali Nusa Dua Resort & Residence,
We very much appreciate your comments regarding your stay with us. It is always a pleasure to received the positive feedback regarding the service of our staff and you love our pool . I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
In regards of the Air Conditioning did not work, I do apologize for the inconvenience and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Kind Regards,
Christophe Bernard Keramaris
General Manager
Novotel Bali Nusa Dua Resort & Residence