Dear KsbNorway,
Firstly, thanks for leaving your review. Friendly, and attentive service is what our team strive for everyday. We were glad we could meet your expectations here. The kids pool is definitely a great asset to out property and our hard working house keeping team will be thrilled to hear that you thought the room was cleaned well. Our Chef and his team pride themselves on delivering a fantastic breakfast every morning.
We try to always make sure that our pricing is consistent with other 5 star properties in Phuket. We regret you thought beverages were too expensive. It was unfortunate that you missed out on our daily happy hours. 5-7pm at our great Rum Shack on the beach (fantastic sunset spot) and 7-9pm at two locations, The Lounge with live music and our Sports Bar where we offer 2 for 1. I was also surprised by your comments regarding our food quality. We consistently receive rave reviews regarding our food in all of our outlets, with many neighboring hotel guests actually visiting us. Unfortunately it seems we fell short of your expectation here. However, we will review, as we always do, and look for ways to improve.
We hope to welcome you back in the near future. If you do indeed decided to return I would also suggest you take advantage of our All Inclusive package which offers all you can eat and drink, all day, at a very affordable price. This package offers great value.
Thanks again for time and for your review.
Best regards,
Lee