Et helt ok hotell om du skal i området dambulla. Men det er ikke et 5 stjerners hotell. Det var nok en gang dette hotellet glitret, men manglende renovering er tydelig! Rommene er mørke og fuktige. Maten er forferdelig. Buffen er for stor og ødeleggende for kvaliteten. Vi prøvde også restauranten uten suksess. Her trengs det et stort facelift. I mellomtiden bør prisene reduseres og 2 av de 5 stjernene hotellet innehar fjernes.
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Sikkert veldig fint for 20 år siden. Dyrt, dårlig mat i forhold til hva som lages i ellers spektakulære Sri Lanka. Rom, mørkt og trist.
Prøvde alle restaurantene uten å bli mett noen gang. Det var rett og slett ikke godt. Pluss for fin swimmingpool. Glansdagene er definitivt over.
Dear Valued Guest,
Thank you for the time taken to share your feedback with us which will further assist in our continuous improvement.
We have taken note of the mentioned areas of concern and would like to take this opportunity to let know all our valuable guests that these areas will be looked in to and rectified in our next renovation phase. We regret for any inconvenience caused by this.
We do hope that this will not deter you from visiting us again as we assure your next stay with us will be a more pleasant experience.
Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.
Et hotel med spennende arkitektoniske løsninger hvor alle rommene har fantastisk utsikt.
Avslappende omgivelser hvor du er i ett med naturen. Spennende med besøk av apekatter på balkongen.
Varierte menyer og mat i ypperste klasse.
Vennlige og serviceinnstilte ansatte som gjør alt for at oppholdet ditt skal tilfredsstille dine forventninger.
Dear Valued Guest,
Thank you for your much appreciated preference given in selecting Heritance Kandalama as your holiday destination in the midst of the most historical getaways of Sri Lanka. Also, thank you for the time devoted in posting an insightful review regarding your holiday experience in Trip Advisor.
We are indeed delighted to note that you have enjoyed the unique ambiance, the location, facilities and the overall services that the hotel had to offer during your stay with us. Also, we are much obliged by the comments you have made regarding the food & cuisine served at the restaurant & found the culinary team to be very helpful. Thank you for your sincere acknowledged of our staff. You comments will certainly be conveyed to them and I'm sure it will be a great moral booster for them to deliver a superior service to all customers.
I certainly hope that Heritance Kandalam has contributed with some fond memories that you could dearly hold & also that we were able to contribute in making your stay as pleasant as it could have been.
Be sure to keep us informed when you're making your holiday plans again so that we could be ready to welcome you back.
Yours sincerely,
Priyan Wijerathne,
General Manager, Heritance Kandalama
Takk for at du sender inn en endring. Vi gjennomgår forslaget ditt. 
Takk for at du sender inn en endring. Vi gjennomgår forslaget ditt. 
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