Ikke så bra som ventet - The Villa Rosa

We are completely shocked by your review. We are a Guesthouse. At first I thought there was a clear miscommunication between you and your travel agent, but since she sends us many guests, I don't believe she would steer you in the wrong direction. It is clear you did not relay your expectations to her. She later sent us an email to confirm this.

A charming Victorian home with gourmet breakfasts was clearly not for you. I personally checked you in and showed you to your room and gave you an orientation. I don't know many establishments that do that. You seemed happy with with your choice. Also my partner Steven served you breakfast each day and there was no hint of any dissatisfaction. You booked a six night stay, so there would have been a different hot selection for breakfast each day like Eggs Benedict, Eggs royale or omelettes to name a few. Also there is an Italian Cold cut platter to choose from. Your wife told Steven she just preferred fruit. We have a fresh fruit salad each morning, along with fresh yogurt, cereals, homemade muesli and croissants imported from France. You didn't go hungry and you complimented Steven on the breakfast.

We have 24 hour staff. Our reception closes at six. We're quite happy to make airport transfers, day excursions to Cape Point and the Winelands, taxi rides, restaurant reservations which we personally sample before recommending. We're sorry you weren't more creative, our guests have daily events planned everyday in our beautiful city.

We have security for our guests, that's why we ensure there are locked gates before entering and exiting. This is standard for South Africa.

We were naturally disappointed when you informed us you were leaving early. We asked if there was something wrong and you stated everything was fine, "we just want to see more of South Africa". We wished you would have told us the truth. If you didn't like your room with charming double glazed bay windows, we would have attempted to move you or rectify any unhappiness. But you chose to wait until you got home to spread your thoughts on this portal.

We strive to get things right for our guests, but realize sometimes it goes wrong. We would have certainly taken ownership. Unfortunately we weren't given a chance.

For future, we suggest you do more research on the places you are visiting to avoid any shortcomings.

Best of luck.