Ikke så bra som det pleide å være - Hotel Seacrest

Dear Mr. & Mrs. Pfeffer,

We're so sorry you had a bad experience at Hotel Seacrest. As the owner of this hotel for over a year, I don't get to spend as much time as I would like due to my "day job" in the reinsurance industry. However, I am fortunately able to spend a couple hours a few times a week usually in the early mornings and later afternoons overseeing the property's public areas as well as the rooms which are not occupied at the times I'm there. One of my favourite parts of these activities are interacting with our valued guests. I'm sorry that I didn't get the chance to meet you as I do most our other guests.

We highly value our consistent 5 star reviews from our TripAdvisor guests almost as much as our amazing new and return guests. As a result of your observations above, I have instituted a new housekeeping checklist to deal with the anomalies which resulted in your displeasure and poor experience. Our housekeeping staff, who spend at minimum 6 hours per day cleaning our public areas as well as our 8 guest suites daily, will now perform the "white glove" check of every room after they have finished their daily cleaning routine. Some of our long-stay guests have specifically asked Gio, our manager, for only a "refresher" with new clean towels, fresh soaps and toiletries, and fresh clean pillow cases on a daily basis. Then they make us aware of the days of the week they would like a full cleaning. Gio tells me that her housekeeping staff may have mistakenly put your room on this "refresher" list. We apologize profusely and will ascertain which type of cleaning any of our upcoming guests prefer by double checking with them.

Iguanas are sadly a part of EVERY southeast Florida person's daily life. They have so overpopulated the whole region of southeast Florida that the State of Florida has issued kill targets and procedures on how to trap and kill them. They are as big a nuisance to us here as rats are to anyone elsewhere. We all try to figure out how to eliminate these nasty creatures per the State of Florida's guidelines. One thing we've done just this past week is set a few cage traps around the perimeter areas of our property in order to try to get them controlled. We're sorry you came across one in the pool before our pool man could remove it.

The music you didn't like was on a continuous loop. I've asked my IT guy to make sure it does not play past 10pm and that it is set at very low levels. It wasn't meant to be offensive but more a relaxing spa/massage type of ethereal experience. Our IT guy has also gone through the playlist and removed any offensive flute music and just tried to keep it to relaxing beachy type of sounds/music. Again, we're terribly sorry if it bothered you especially at inappropriate times in the night.

The other things you mention in your review will be parts of our daily "white glove" room-to-room checklist. Again, we're sorry that they didn't get first-rate attention during your 5 day stay with us from the 7th through the 11th of this month. We promise to do better next time.

Thank you for your candid review and observations of Hotel Seacrest. They will serve to help us do better in the future and make a pleasurable stay for our upcoming future guests, of which we hope you and your wife are included.

Sincerely,

David Valkema