Dear client,
Thank you for your feedback on your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location, spacious and beautiful rooms, as well as the terrace. It warms our hearts to know that our staff, particularly Jordi and Emanuell in the restaurant, and our reception team, contributed to making your stay pleasant.
We are thrilled that you appreciated the nightly themed buffets and the reduced noise level from our new pool staff. We strive to provide a relaxing and enjoyable atmosphere for all our guests.
However, we sincerely apologize for any inconvenience caused by the quality and English proficiency of our massage therapists. Your feedback is valuable, and we will address this matter promptly to ensure a better experience for future guests.
We appreciate your loyalty over the years and regret to learn that the spa treatments did not meet your expectations.
Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back for an improved experience.
Warm regards,
Ricardo Pita
General Manager