Dear Reiseglad11112,
Thank you for taking the time to share your feedback. We value all guests’ feedback as an opportunity to continue improving our services and products for our guests.
First of all, I would like to thank you for your kind comments about the food, We always try to provide the best quality service and offer a big variety of food and drinks for the entire hotel guest and we are very happy to know that you enjoy it.
We were, of course, most concerned to read your review about your disappointment regarding the room. We always try our very best
to make our guests’ stay as comfortable and pleasant as possible, so we regret that we did not succeed on this occasion.
We hope that you will visit us again to see the changes we continuously make and we look forward to having another chance to welcome you back.
Best regards