Hello dear C
We know you're angry with our waitress, we take over.
The girl invited you by private message to return to the Restaurant for an apology in person, we are still waiting for you.
We know you don't want to pay for your Steak but you didn't say that we had to cook three pieces of fresh meat of the day because in your opinion none was so good for you.
She offered you the opportunity to choose something different, our Chef decided, not the waitress.
The same Chef who has been cooking Steaks for 40 years.
Remember that we explained to you that we are a family restaurant and it has been 41 years since we opened it.
It's a pity you did not have a good night with us, but you did not make it easy either, you were not very kind to us, you thought our team was talking bad about you.
IT'S NOT TRUE! You made 6 people lose their concentration of work, trying to understand why you were the only one on August 3 was not happy, they commented what was happening at your table, nothing else.
We are kind people and the experience makes us know that when you least expect it, someone from Scadinavia speaks perfectly in Spanish, especially in Norway ...

I am the owner, I was there, I remember what happened.
I invite you again to come to the Restaurant, but I will not answer any of your messages
Best wishes to you, I hope to see you again for a better understanding, goodbye!

Hola , we are open from 1977 and if we make this is because we always take Care of our costumers . Dont understand what could happen with you but from ownwers and managment customers happiness is our first priority .
Thanks and Regards .

Hola , thanks for your report . We always try to satisfied our custemers, we feel sorry we couldnt help you . One of our waiters speak some norweigan , it is a shame you couldnt speak with him .
Regards .

Hola , thanks for your time with this report , just let you know i remember you . You report is so unfair with us , you say the meat was not good ........the meat we sell at el mundo is fresh but if you ask for the meat welldone you should know all the flavour is gonne , same day we sell like 14 steak same as you and no problem and no complain from customers . Abaut the lobster i explain you at the moment we Cook it on the grill with non Sauce but if you are not satisfied we coul help you , you didnt say anything , me as a manager asked for what was wrong and you just tell me was not what you expect ........ excuseme you are in spain , not in your country ( sweden ) here we Cook diferent , ask before expect for the meal you get in your country when you are not in you country . You can also explain here that we didnt charge for the lobster , but of course the important thing is make a bad report ........ if you make the complain when you are at restaurant we ttry to do what ever is possible to satisfy you , but most important thing is make bad report ............well as manager of el mundo insist again , we try to do things right , we have fresh products , but we Cant read the mind of customers so thats it . Good luck , for you an me .....