Flott, gode aktiviteter for barna... - Insotel Cala Mandia Resort & Spa

Dear TerjeAG,

Thank you very much for staying with us and we appreciate you taking the time to post a review about your experience at Insotel Cala Mandia Resort & Spa**** on Tripadvisor.

We are sorry to hear that you were not satisfied with the competence of our team or with the friendliness of our Reception, who tries everyday to satisfy every requests of our guests.
In Insotel we work hard to give the best service to all our guests, and that is what we try to do every day. It is a big shame we did not meet or even did not have the chance to know about your dissatisfaction, any step would have been taken to let you chage idea of our Resort.
October is an holiday period for not many nationalities,specially in Europe: most of families are working or with children at school, and we are sorry that you did not find nice that majority of our guests during the german holiday time were german. Our Resort is an international family Hotel, with different nationalities coming from all Europe.

Despite your disappointment, we do hope that we will have the opportunity to welcome you back so we can be able to show you the improvements.
Please accept again our apologize for any inconvenience or any misunderstanding between ourselves. Feel free to contact us if we would be able to answer to any questions or doubt you might still have. Your opinion means a lot to us.

Thank you very much, and for us to receive you again would be more than an honor.

Sincerely,

JJ E. Modica
Guest Relations
Insotel Cala Mandia Resort & Spa****