Dear valued guest,

We apologize for the poor service and dining experience you encountered during your visit. It is disheartening to learn that our service and food did not meet your expectations. We sincerely regret the inconvenience caused by the mixing of wine from different bottles and the timing issue with the courses. The fact that one of your guests did not receive the main course as ordered is also deeply regrettable.
Please accept our apologies for the inconvenience caused. We appreciate your feedback and will address these concerns with our team to ensure improvements are made.

We sincerely hope that you will give us another opportunity to restore your faith in our establishment in the future. It would be our pleasure to provide you with the exceptional dining experience we are known for.

Warm regards,
the Zebrano team

Dear Madam,

Thank you for your kind words regarding your visit at our All Day Cafe Bar Restaurant.

We're delighted to hear that you enjoyed everything to the fullest and especially the food, the wine and the location.

It will be a pleasure to welcome you back again soon and until then, we wish you all the best!

Warm regards,
Zebrano