Fem stjerner fortjener ikke dette hotellet. En menge gjester på tur hjelper tydeligvis ikke når systemene ikke fungerer. Kaldt vann i dusjen og mugglukt på rommene. Maten ved buffene holder meget lav standard og må beskrives som smakløs. Jeg forstår at veldig mange gjester kan skape trøbbel, men her blir det ikke taklet på en profesjonell måte.
Dear Torkel613,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointments you experienced during your stay.
We regret to hear about the issues with the water temperature in the shower and the smell in your room. Providing a comfortable and pleasant environment for our guests is of utmost importance to us, and will address these concerns to ensure they are resolved.
Additionally, we apologize for the dissatisfaction with the food quality at the buffets. We understand the importance of offering delicious and varied dining options, and we will work closely with our culinary team to improve our offerings.
We understand your disappointment and regret that we did not meet your expectations during your stay. Your feedback is invaluable to us, and we hope that you will consider giving us another opportunity to provide you with the experience you deserve.
Warm regards,
Maria
PR Manager
Vi satt streikefast på hotellet i 1 uke, de ansatte var helt fantastiske, alle tok godt vare på oss, alle var smilende og ga oss topp service. Rommene var flotte, maten var topp score, buffe til alle 3 måltidene, kunne trengt 3 uker for å rekke å smake på allt det gode som var på de. Ute området var nydelig, mange bassenger og ulike soner å være i. Stranden lå 3 min unna med undergang under veien. Det var flere ulike resturanger og barer man kunne velge og underholdning for både store og små. Gir dette hotellet topp skår og kommer absolutt tilbake. Annbefalles på det varmeste :)
Dear 116ann,
Thank you for your time to share this detailed and useful feedback about your recent stay with us. We are truly amazed by your kind words regarding our hotel and your experience with us! Your exceptional comments will be delivered to all of our staff which we are sure will make them feel very happy.
As we take pride in the quality of our food and on our constant effort to deliver to our guests unique tasting meals, it is really rewarding reading how much you enjoyed our themed restaurants.
We would like to thank you once more for your review and express our hope to welcome you in the future!
Best regards,
Katerina Manoussaki
Public Relations Manager
Fikk ikke det rommet jeg hadde bestilt. Først klaget jeg til hotels.com som påstod at jeg hadde bestilt executive rom ikke exclusive rom. Lang historie kort hotellet forlangte 800 euro i tillegg for det rommet jeg opprinnelig hadde bestilt. Ingen tok ansvar, det var min feil !!! Stort rom, god seng, men meget slitt. Snakket med booking ansvarlig eneste jeg fikk fra henne var money talks mao jeg kunne vel ikke forvente den standaren for det jeg hadde betalt.Jeg benyttet meg av et tilbud fra hotels.com ? Baseng området er et trist syn, ikke et 5 stjernes hotell verdig. Stressende og støyende frokost, men ok mat. Den ferien vi trodde vi hadde bestilt og den vi har er langt fra det samme.
Dear Mr/Mrs Reisetuppa,
Thank you for your review,
We are kindly asking you to contact us at km@rph.gr in order to have more details regarding issues you mentioned.
Awaiting to hearing from you,
Katerina Manoussaki
Public Relations Manager
Elendig hotell, fremstår som 5 stjernes hotell men er egentlig mer 1 stjerners!
Selvom man betaler for frokost og middag, men så må du vente lenge i kø for å få bord. Alt koster penger, fra vann til brus osv.
Alt for lite ansatte til så mange gjester. De har ingen kontroll over noen ting. Ville absolutt ikke anbefalt dette hotellet selvom det frister med godt tilbud. Dere vil bli skuffet.
Treningssenteret må du også betale for, 5 Euro for å komme inn. Verste jeg har opplevd.
Vi måtte ringe å be om toalettpapir og håndkle til å dusje med, da de hadde ´´glemt´´det når de rengjorde rommet 3 dager på rad. Helt forferdelig.
Dear Mr Danielziz, Thank you for taking the time to share your comments on TripAdvisor further with your recent stay with us. Allow us to express our disappointment that there were certain aspects in our Hotel that were not to your liking and our apologies for the inconveniences you had encountered. As disappointing as your remarks may are, they are always constructive to us. In any case we are certainly not satisfied for leaving our hotel with such a bad impression and we really hope we will have the honor to welcome you back to our Hotel giving us the opportunity to serve you with our best attention and professionalism. With kind regards, Katerina Manoussaki Public Relations Manager
Vi ble plassert her av Apollo i vel et døgn pga tekniske problem med flyet vårt til Oslo (fugl i en motor!?) Greit rom, meget god frokost, lunch og middag med utmerket service i spisesalen. Noen anmeldelser av dette hotellet er meget negative. Det må åpnebart ha skjedd en skikkelig oppgradering både av rom og service i det siste. Vi var godt fornøyd!
Dear JonS378,
Thank you for taking the time to post your review further to your flight cancellation and your allocation to our Rodos Palace Hotel.
We are truly grateful for your wonderful feedback and more particularly we are glad to read that under such stressful conditions such a flight cancellation you were able to enjoy your stay with us.
We really hope to have the pleasure to select our hotel for your summer vacation and give us the opportunity to show you our appreciation for your rewarding review.
With much appreciation,
Katerina Manoussaki
Public Relations Manager
