Har spist 4 ulike retter fra menyen på hotellet og er ikke særlig imponert. Det er et gatekjøkken og ikke en hotellrestaurant. Synes burger, fries, kylling og kyllingnuggets er veldig mye bedre på Mac donalds. Frokosten var veldig uappetittelig, så vi angrer på at vi bestilte frokost. Dusjen og vasken hadde ikkje varmt vann, så det ble isdusjing fram til vi fikk fikset der sent dagen etterpå. Vi spurte om nye håndklær, men fikk til svar at vi ikke fikk nye før neste dag.
Dear Benedicte,
Thank you for sharing your feedback with us, although we must express our disappointment in your review. We take all comments seriously, and while we strive to address concerns constructively, we feel compelled to set the record straight.
Firstly, our establishment does not claim to be a luxurious 5-star hotel, and our rates reflect that. We provide a budget-friendly option for travelers who prioritize value for their money. Your criticism of our menu suggests a misalignment in expectations. We offer a diverse selection to cater to various tastes, but we understand that individual preferences differ. We apologize if our offerings did not meet your specific culinary expectations.
Concerning breakfast, we stand by the affordability and flexibility of our offerings. The breakfast option is designed to be a cost-effective choice, allowing guests to start their day without breaking the bank. However, we acknowledge your dissatisfaction and will consider ways to enhance this aspect of our service.
The issue with hot water in the shower and sink is regrettable, and we extend our apologies for the inconvenience. We have already taken steps to rectify the situation, ensuring that such incidents are addressed promptly in the future.
In regards to towels, our policy aims to ensure fair distribution among all guests. We understand that additional towels may be desired, but it is essential to maintain fairness for everyone. We appreciate your understanding, and we will work on reinforcing our communication regarding this policy.
It's important to note that our establishment provides a reasonable level of service for the price paid. If certain amenities or services are essential, it might be worth considering accommodations with a higher price point that align with those expectations.
We regret that your experience did not meet your expectations, but we hope this response clarifies our position. We value your feedback and will use it to continually improve our services. If your future travels bring you back to the area, we'd be willing to work hard to provide an experience that better aligns with your preferences.
Sincerely,
Patricia Vizcaíno
Gran Amadores
Dette hotellet hadde ELENDIG kundeservice. Da vi ankom hotellet ble vi møtt med en beskjed at det ikke var vann. Dette sa de at skulle fikses innen 30 min, men vi ble stående uten vann i et helt døgn etter dette. Betjeningen var kranglete og sure da vi kom med spørsmål om når vannet skulle komme tilbake. Det eneste de hadde å si var «det er ikke vårt problem». Rengjøringen var også elendig. Det var masse smuss og dritt rundt omkring på badet. Vi fikk skittende håndkler opptil flere ganger og når vi ba om nye ble vi møtt med krasse tilbakemeldinger om at de ikke hadde fler. Det krydde av maur på vårt rom, det fikset de med at de sprayet litt myggspray i ny og ne... Hele området stinger kloakk. Jeg ville aldri dratt tilbake hit…
Dear Marewn,
We are truly sorry for the inconvenience you experienced during your stay at our hotel, and we apologize that we did not meet your expectations. However, we must highlight that we went above and beyond to handle the water supply issue, which was beyond our control. We even purchased a water truck of 25,000 liters and provided you with free drinkable water, which you failed to mention in your review. We understand your frustration, but we assure you that we did everything possible to manage the situation until a definitive solution was provided by the town hall.
Regarding the cleanliness of your room, we take pride in providing a high level of cleanliness and comfort to our guests. Our team goes through extensive training to maintain our rigorous cleaning standards, and we use certified pest control services regularly. We also have a cleaning schedule that is adhered to, especially with the Covid-19 protocols in place. Therefore, we highly doubt that the issue you raised was valid, as your room was cleaned thoroughly on various occasions during your stay.
Regarding our towel policy, we understand that some guests may have different preferences and expectations when it comes to daily towel changes. However, we have implemented this policy as part of our commitment to environmental responsibility and sustainability. We believe that every little action counts, and by reducing unnecessary towel usage, we can all contribute to preserving the planet's natural resources. That being said, we respect your feedback and understand that you may have different needs or circumstances that require more frequent towel changes. If you would have mentioned it, we would have done our best to accommodate your requests whenever possible.
We appreciate your feedback, and we take all guest comments seriously. We will use your feedback to improve our services and ensure that our guests have a comfortable and enjoyable stay. However, we kindly request you to refrain from getting aggressive with our personnel or using offensive language against them in the future. Such behavior is not acceptable, and we will not tolerate it.
Best regards,
Jose Ortega
Gran Amadores - Front Desk
Veldig koselig hotell med flott uteplass.Deilig m dyner og ikke bare laken .synd at det ikke er sol på alle terrassene om morgen😎Fin beliggenhet og kort vei ned til den flotte Amadores Strand 😎Kommer gjerne tilbake til Gran Amadores😎Takk for oss🥰
Dear 372lailar
We really appreciate your positive comment about your stay at Gran Amadores
It makes us very happy to know that you enjoyed our facilities.
Hope to see you again,
Kind regards,
Team Gran Amadores.
Beliggenhet er bra iforhold til strand,buss, supermarked, Fint å gå til Puerto Rico på vel 20 min. Bra bassengområde.
Restauranten på hotellet hadde elendig sercice! Betal kontant ! De kom ikke tilbake med vekslepenger, men tok disse som tips. Ble sur når vi sa ifra. Mat ble levert på ulike tidspunkt , ikke samtidig som burde være en selvfølge når man er flere. Glemte deler av bestillingen.
Dear Kari230407,
Thank you for your review.
Regarding the minimum amount for debit/credit card payments at the restaurant, we understand that this may have caused confusion and we apologize for any inconvenience that may have caused.
We want to acknowledge that the cost of credit card transactions can be significant for businesses and that in Spain, cash payments are still widely used.
Also, the restaurant service situation could be solved at that moment speaking with any staff worker or the manager if you think it's necessary.
We are glad you enjoyed the location and we are sorry for all the inconvenients that you could have experienced at your stay. We will take into account everything to get better on a future.
Kind regards,
Team Gran Amadores
Meget bra hotell med bassengområde, fin liten hotelbar/ restaurant men et stort minus at man ikke kan bruke kort som betaling, kun cash ~ dette blir for gammeldags. En av servitørene er veldig " surrete" og for pågående selv om det var lite folk tilstede. Ikke den beste servicen her dessverre.
Dear Gemo911,
First of all, thank you for your comment.
I'm sorry for the misunderstanding but Gran Amadores does accept debit or credit card payments.
We are extremely sorry for all the inconvenients that you could experiment at your stay. We will take into account everything to get better on a future.
Kind regards,
Team Gran Amadores
