Royal var ingen god betegnelse på denne delen av hotellet. Det ligger på toppen av sunsuite og har store verandaer og flott utsikt over Puerto Rico, MEN på den negative siden, elendige nedligget senger, en utrolig elendig sofa og stort sett nedslitt.
Begge parene helt enige, vi drar ikke tilbake til dette hotellet. Skuffende, ikke bruk de ekstra pengene på Royal avdelingen, står absolutt ikke til navnet.
Dear 522terjeh
First of all let us apologize for not having met your expectations.
We deeply regret that you did not fully enjoy your stay at Servatur Sun Suite Royal.
We also want to tell you that we have sent your comments to the appropriate departments to evaluate these comments and find the best solution so that these facts do not recur in the future.
We hope to welcome you and your family again if you wish, we are at your complete and complete disposition.
Kind regards
Servatur Terrazamar & Sun suite.
Ble kjørt til Sun Suite Hotel og ble mottatt av en veldig hyggelig dame i resepsjonen. Fikk en fin leilighet med stor terrasse , bra kjøkken med kaffekoker og div, Rent og pent og hyggelig personal . Flere butikker i 1 etasje, dette hotellet er et fin familie hotell.
Dear Arild J,
We are happy to see that we have met your expectations and enjoyed your time with us.
Our spacious terraces and the comfort of our facilities as well as the friendliness of our staff, make ServaturTerrazamar & Sun Suite
an ideal place to spend your holidays.
We remain at your disposal without interruption in case you wish to contact us.
Kind regards.
Servatur Terrazamar & Sun Suite.
Vi har bodd her i 4 uker og vi er veldig fornøyd med oppholdet.Rommene er litt slitt,men sengene er veldig bra.Kort avstand ned til sentret og alle heisene er godt og ha for de som er dårlig til beins.Vi gikk fra sun suite hver dag flott vei og trapper herfra
Dear sijha
Thank you so much for sharing your experience at Servatur Terrazamar & Sun Suite.
Comments like yours help us every day to keep improving.
We are happy to know that you enjoyed your holiday of 4 weeks at Servatur Terrazamar & Sun Suite. That during your stay you were very happy with the beds and found the lifts good for people with walking difficulties. Also that you liked the situation of the hotel in Puerto Rico.
If you would like to make now your next booking, please feel free to contact us via email sunsuite@servatur.com and Terrazamar@servatur.com
We wish to welcome you again at Servatur Terrazamar & Sun Suite
Warm regards from Gran Canaria.
Servatur Terrazamar & Sun Suite.
Ved første øyeblikk virket dette hotellet helt greit. Vi hadde bestilt i rojal bygningen i 4. etasje med jaquzzi. Men etterhvert ble det dårligere. Jaquzzien var et boblebadekar hvor det ikke ble varmt vann. Frokosten var egentlig uapettelig. Klinete fat. Slitte møbler og når det regnet en dag rant vann fra tak mm. Håndklær og bøtter sto overalt i bygningene. Men det verste var da vi skulle pakke dagen før, da var klær og kofferter fulle av små maur. Hadde den jobben. Personalet kom og sprayet og hjalp til. Det positive ved dette stedet var flott stor veranda og veldig hyggelig og flinke vaskedamer.
Dear Tusy1234,
First of all thank you very much for taking the time to write your experience at our hotel, this help us to keep improving our services.
Secondly, on the name of Servatur and all the team of Servatur Terrazamar & Sun Suite we want to apologize for the inconvenient you have suffered during your stay at the Royal Suites. First with the Jacuzzi and the furniture, also apologize for the problems we have had during this rainy winter, we have taken good notes of your comment and we are already working to solve every issue that have happened during your stay.
We also would like to thank you very much for your nice words regarding our Terraces and the housekeeping.
If you need any other information or you are thinking in coming back, do not hesitate in contact us by email or telephone and it will be a pleasure to help you with anything you may need, we are 24/7 at your disposal.
We hope to see you soon again at Servatur Terrazamar & Sun Suite.
Warm regards,
Servatur Terrazamar & Sun Suite.
Et dårlig, slitt, skittent Hotel/ leilighet. Hadde «luftegård» (terrasse) full av dueskitt med piggtrådgjerde på toppen. Frokost salen hadde skitne kopper og fat, ble stengt etter noen dager.
Det eneste gode var at det var gode senger med dyner. Og et bra Internett.
Dear Mette S
Thank you for sharing your experience at Servatur Terrazamar & Sun Suite.
Regarding the issues notified, we would like to inform you that our team has attended to them. We are sorry for the inconvenience caused to you. Thank you for your information.
We will make our biggest efforts to improve in all these aspects.
We are happy that you found the beds and duvets comfortable and the Wi-Fi good.
We would love to see you again soon so that we can demonstrate the changes made.
Warm regards from Gran Canaria.
Servatur Terrazamar & Sun Suite.
