Good morning bodillar,
Thank you for choosing the Altamar Hotel for your stay. While we are pleased to read that you enjoyed the newly refurbished apartment, the balcony with his stunning view and the barber shop of the hotel, we are sorry if we did not managed completely all your expectations. Regarding the lift, we are really sorry if it did not worked well during your stay and we assured you that we are trying to find the most suitable improvements in order to avoid any problems that you faced. We appreciate your opinion and we will take in consideration your negatives aspects for the next improvements.
Thank you bodillar for took the time to write your comment and we hope to have the opportunity to welcome back you.
Kind Regards,
Alexandre