Dear Anette W,

First we want to thank your review in TripAdvisor, as it help us to improve constantly. We are sorry that your last visit did not meet your expectations and we have addressed it to the relevant person. At the hotel you can find different type of rooms as well as balcony sizes, therefore is always handy to know your room preferences before arrival so we can try our best to fulfill your wishes as long as availability allow us, should this was not possible, just advise reception upon arrival, and we still try to find the best and faster possible alternative. We do have trained staff should any malfunction arise in your room it can be solved avoiding you any disturbance upon reported at reception. At the hotel site, the rooms are equipped with a minibar, which is not a fridge, but this information is also available in our website. At Playitas Resort we have no strategy, just a firm commitment with all our customers to ensure they have the best holiday’s possible, reason why we have a high percentage of regular customers. We still like to welcome you again in our Hotel should you still like to give us the chance.

Best regards
Playitas Team