Uren restaurant - Ellia Resort

Dear Kateryna K,

Thank you for sharing your thoghts on TripAdvisor concerning your holidays in Ellia Hotel, but we cannot accept your comments.
Regarding your comments about the restaurant, please kindly note that this is the first time we read something like this and our restaurant accepts more than 350 guests for every meal. Our staff membes working very hard to keep the restaurant in excellent condition.
Regarding the comments about the room, we are really sorry that you couldn't appreciate our efforts to assist you, since your reservation was for a family superior (open plan) and when you arrived to the hotel your requested a family superior with 2 bedrooms ( something that doesn't exist in the hotel). Moreover and regarding your comments about the bathroom in your room, allow us to kindly remind you that if you visit TripAdvisor or any other page that has photos of Ellia hotel you will find that all the photographs of the superior rooms are with the sink in the main bedroom.
And finally with a kind note we would like to clear out that the only thing that is visible outside of the bathroom door is lite shadow and nothing more. The glass is sandblasted so the bathroom isn't visible from the outside bedroom.

Thank you
Kind Regards
Katerina
Front Office and Reservations Manager
Ellia Hotel