Dear Mrs. Regni,

Thank you very much for posting your comment on Trip Advisor !

We are glad to hear that we could be served efficiently at the reception and that you enjoyed your meal at the restaurant. We will share your kind words with our associates.

It is true that the mini bar in the room is empty because we prefer to give more choices to our customers in terms of food, beverages, toiletries and business items in the Grab & Go Market. However I put myself into your shoes and I totally understand the inconvenience for a customer to have to come downstairs.

Furthermore, I do emphasize your frustration in regards of the internet connection in the room. Our hotel is nonetheless providing free high-speed internet access in all public areas ; and we also created a special package that includes both internet and breakfast. It is a very good deal for our customers who chose to pay a standard room, and only need these two services additionally.

Again Mrs. Regni, your feedback is precious to us and I want to thank you again for your time and consideration. I sincerely hope that we will have the chance to welcome you again in the near future.

At your service,

Lucille Lourtioux
Assistant Front Office Manager